Shipping & Delivery

1. What is your shipping policy?
We offer free shipping within Australia on all orders. Each item is carefully packed and handled to ensure safe and reliable delivery.

2. Do you deliver to collection points or pickup lockers?
At this time, we only deliver to the residential or business address provided at checkout. Delivery to collection points or parcel lockers is not available.

3. What are your delivery times?
Orders are processed within 1–2 business days. Once shipped, delivery within Australia typically takes 6–12 business days, depending on your location and demand.

4. How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use this to follow your package at any time.

5. Do you offer free shipping?
Yes, we offer free shipping on all orders within Australia, including full tracking so you can monitor your delivery every step of the way.

6. What if my package hasn’t arrived or is lost?
If your order hasn’t arrived within the expected timeframe, please first check your tracking information. Still no update? Contact us at info@jadesclothing.com and we’ll assist you. If your package is confirmed lost, we will resend your order or issue a full refund.

7. What if my item arrives damaged or faulty?
We’re sorry to hear that. If your item arrives damaged or faulty, please contact us at info@jadesclothing.com within 7 days of receiving your order. We’ll arrange a replacement or refund as quickly as possible.

Returns & Guarantee

8. What if I’m not satisfied with my order?
We offer a 30-day money-back guarantee. If you’re not completely satisfied, you can return your order within 30 days for a full refund.

Payments

9. What payment methods do you accept?
We accept the following payment methods: Visa, Mastercard, Apple Pay, Google Pay, Maestro, and Shop Pay.

10. What currency are payments processed in?
All transactions are processed in AUD (Australian Dollars).

11. Are my payments secure?
Yes—your payment security is a top priority. All transactions are protected with SSL (Secure Socket Layer) encryption to keep your information safe.

12. How will I know if my payment was successful?
After a successful payment, you will receive an order confirmation email. If you don’t receive it, please check your spam folder or contact us.

Support

13. Any questions or curious about what our products have to offer?
Our customer support team is here to help during business hours.

Email Address: info@jadesclothing
Phone Number: +61 4 6814 7704

14. Any other questions? Feel free to reach out.
We’re always happy to assist you with anything you need.

Email Address: info@jadesclothing
Phone Number: +61 4 6814 7704